* All of our hats are rated to provide UPF 50+ protection, the highest protection any article of clothing can offer.

* Our hats are reversible.

* They provide discreet breastfeeding.

* The snap-strap means your baby CANNOT pull the hat off.

* All of our hats are HANDMADE by work-at-home women in the USA.

If you have questions about size, please let us know. 

What size should I choose?

Each of our hat styles fit slightly differently, and therefore, they do have slightly different sizing recommendations.  See below by hat style, and we've done our best to help you decide what size is correct.  In EVERY case, though, the best way to know what size to order is to MEASURE your child's head circumference.  We offer age ranges as a rough guideline but head shapes vary and children, even when "big" or "small" for their age can have widely varying head sizes.  Age is NOT a reliable predictor.

* Bonnets--

Our modBonnets and ecoBonnets are exactly the same except for the choice of fabrics.  Both tend to run LARGE.  Except for the XXS which is designed to *actually* fit newborns, if in doubt, size down.  Our XL bonnet is HUGE and is ONLY for children whose head circumference is above 21".

Our solBonnets run true to size.  If in doubt, size UP.

Our skiBonnets run small.  Sizing up is advisable if your child is at the end of the size range.  The fleece tends to be thick and while we prefer a very snug winter hat (no wind!), not everyone does.  If you're in doubt, size up.

* Buckets--

These run true to size.  If in doubt, size UP.

* Brimless bonnets--

These run true-to-size.  If in doubt, size UP.

* Caps--

Our spring/summer caps tend to run true-to-size or a tad large.  They are designed to fit all the way down on the head, so the edge of the cap is at about the bottom of the ear lobe.  We designed the hats this way so they provide full sun protection for the entire ear.

The caps will appear TOO TALL if you're looking for an above-the-ear fit.  

The caps fit best when worn at an angle, with the elasticized back down below the bulb of the head and the brim up just below the hairline.

If in doubt, size UP.

Our skiCaps run SMALL.  If your child is towards the end of the size range and you do not want a snug fit (snug fits are great for wind protection), then please size UP.

* Pixies--

Our pixie hats run LARGE.  They can be folded back even at the snap point for a smaller and shallower fit.  Stay within the size range or if you're in doubt, size DOWN.

* Pilots & Ear Hats--

Pilots and ear hats use the same pattern.  They tend to run LARGE.  If in doubt, size down.

Our beautiful hats can withstand a lot of abuse!! 

*You *can* machine wash and tumble dry them... but they will shrink, usually 4-6%.  

*We recommend hand wash & line dry.

*Ears on our ear hats should be removed before washing and should be spot cleaned only.

*Poms on our brimless hats should be spot cleaned only.  Use a hair dryer to puff the poms back up to their original loft & softness.

*Wool items can be SPOT CLEANED ONLY.

*Mariner cloth shinks significantly and should be hand washed only.

* Silk items should be hand washed only.

We never expect that there will be a problem.  But we're human and our items are handmade.  Every once in a while, a stinker of a snap or an off-kilter seam slips through, even though every single hat is triple checked for quality. 

No matter what the problem is, if you're not happy, we're not happy. It's that simple.

And so, our bonnets are totally guaranteed against manufacturing defects, for LIFE.  Shrinkage, wash fading, and color-bleeding when exposed to pool chemicals or sunscreens of any type are not considered manufacturer defects.

If you have a problem, email us and we'll work with you to make it right. 

Warranty coverage extends even to people you pass the bonnet on to.  They're guaranteed, forever. Once we see the defect, we will repair or replace your hat at our discretion.

Of course, we can't really help if your dog chews up your hat or if you accidentally put it in the blender. 

Please note that because of variability of washing methods, washing machines, water temperatures, previous chemical exposures (i.e., sunscreen) and detergents, we do not guarantee that your 100% cotton bonnet will not shrink or fade or bleed in the wash. 

But if it's something we didn't do quite right, we'll MAKE it right.   

We're proud of our products and we stand behind them.  100%.

Most hats can be returned or exchanged within 30 days. Hats with custom options such as “add ears”, “add a brim” and “add poms” cannot be returned or exchanged because they are custom made for you.

THE GUARANTEE:

Every product we make is totally guaranteed!

 If your product is damaged or defective, it is covered by our guarantee. Please contact us right away; we will take care of you at no cost within the first 30 days.  After 30 days, the guarantee still applies, but we won't be able to provide a prepaid return shipping label.  If this presents a serious financial hardship, please contact us.  If you did not purchase your bonnet yourself from our website, you will need to provide proof of purchase, such as a receipt, an order number, your friend's name, or an online order confirmation.  Please be prepared to share this with us.  We cannot accept returns unless there is a proof of purchase.

What about Fading, Shrinkage and Bleeding?

Please note that wash shrinkage and fading are NOT considered manufacturer's defects.  While you can machine wash your bonnet on cold and put it in the dryer without it damaging the hat, doing so (as it does to any cotton fabric) WILL cause your hat to FADE and to SHRINK.  This is normal for 100% cotton fabrics.  Please understand that it is not a manufacturer's defect, and it is not something covered by our guarantee.  If you're worried about shrinkage or fading, please hand wash your bonnet and line dry it.

Our fabric manufacturers do test for shrinkage, and this rate (when washed in cold water; warm or hot water and dryer use increases the rate) is approximately 4%.  If the hat fits your child "just right" and you wash the hat, it will shrink the standard 4%, just as ANY cotton will.  When a child is on the upper edge of a smaller size, this can cause the hat to fit differently.

RETURNS & EXCHANGES

How do I return my hat?

You can return or exchange your hat for any reason within 30 days, as long as you have proof of purchase, all of the tags are still attached and the hat is unworn, unsoiled and unwashed. All returns MUST be approved before shipping items back to us.  If you send product back and have not contacted us first, it will be donated to charity and no refunds will be issued. Shipping fees, are not refunded or reimbursed.  If you received a free shipping promo, the costs of initial shipping will not be refunded. 

Contact us here to initiate a return or email us at hello@urbanbabybonnets.com.  Once you've contacted us and your return is approved, we will provide you with a return address and detailed instructions.

Please note: we do NOT accept returns on hats that have been worn, washed, dampened, soiled, dirtied, exposed to pets, pet hair, strange odors, or smoke; please do not return your hat if your child has worn the hat even once (we can tell!).  If you try on the hat, and it is dirtied in the process, we cannot accept a return; please try on for size when your child is clean and dry, and when food is not present.  Returned hats that are soiled will be documented with photographs, and then donated to charity, and will not be refunded.

*WE DO NOT OFFER REFUNDS OR EXCHANGES ON CUSTOM MADE ITEMS.  THIS INCLUDES KIDCAPS IN SIZES SMALL AND MEDIUM AS THESE ARE SEWN TO ORDER.

**YOU MUST INCLUDE A NOTE TELLING US WHAT TO DO OR YOUR REFUND/EXCHANGE WILL NOT BE HONORED.

Size exchanges are FREE!! Email us if you need one!

We are always happy to exchange sizes, and will provide a pre-paid exchange label and re-ship your new choice (once per customer, please) free of charge (in the US only).  Contact us to receive an exchange shipping label.  If you live outside the US, please contact us for assistance.

Returns are for NEW hats ONLY!

Unfortunately, we do not offer refunds after a bonnet has been worn, soiled or washed.  However, if there is a manufacturing defect, we will repair or replace your hat.  Please contact us for details. Please note: if you send a hat back for repair, it MUST be laundered first!  Products submitted for repair that have not been laundered will be donated to charity and will not be repaired or replaced; you will not be notified.

What will my refund be?

Refunds (when approved) less the initial shipping charges (or costs --$8 within the US-- if you received free shipping), will be returned to the original credit card used within 30 days of refund approval, or you can request store credit.   Please note that we do not refund initial shipping charges or costs (if you used the free shipping option) under any circumstances.  If your return brings the value of your order below the threshold for free shipping, shipping costs will be deducted from your refund as will any and all shipping costs we incurred during the return of your hat.

If you requested an exchange, and then ask for a refund, your refund will be the initial amount paid less the initial shipping costs ($8 in US if you used Free Shipping), less the return label cost ($8) and less the cost of re-shipping ($8).  Thank you in advance for understanding.

I want to return my hat after 30 days.  What do I do?

After 30 days from the date of your original invoice (not the date you receive the order), we no longer accept returns except for cases of manufacturer defect.  All returns must be received within the 30 day timeframe for domestic (in the US) orders or within 45 days for international orders. If you ship an order back to us (even with an RMA) after 30 days, the order will NOT be refunded.  You will not be notified; the item(s) will be donated to charity.

If you return a hat that is soiled or has been washed or cleaned, you will not be notified; we will not refund and will donate product to the charity of our choice.

But, um, UB2, you messed up my order!

Of course, if we make an error with your order, then that's on us.  we'll do whatever we can to make you happy.

We just ask... if you do need to return or exchange something, please be kind.  We're not a giant faceless corporation &  we really like it when people are nice to us. Our mothers used to tell us that honey collects more bees than vinegar.  There's a little bitta truth in there.

PLEASE NOTE THAT WE DO NOT ALLOW REFUNDS OR EXCHANGES ON BLACK FRIDAY or DEEP CLEARANCE MERCHANDISE OR ON ANY CUSTOM OR SEWN TO ORDER ITEMS.

**You should consider using a trackable shipping service or purchasing shipping insurance on any returned items. We don’t guarantee that we will receive your returned item.  Please understand that if we do not receive the parcel, we cannot refund your order.

We ship orders in 1-4 business days. 

If you need your hat FAST, though, please send us an email or make a note in your order and we will ship it right away!

ABOUT INSURANCE:

We provide the opportunity to purchase very reasonable shipping insurance at checkout, as a way to offset our expense of offering Free US Shipping.  As a small shop, this is one way we were able to make Free Shipping possible.  You can delete the insurance from your cart if you prefer to assume risk for the package.  The fees charged are paid directly to our Insurance Carrier (Route Insurance), and we do not mark up their service or receive any payment ourselves. Please note that our free US shipping/ Discounted Int'l shipping does not include insurance.

Transit times vary but usually are:

Domestic-

2-5 business days

express mail is 1-2 business days.

International-

first class is 7-21 business days

priority mail is 7-10 business days

express mail is 3-5 business days