We never expect that there will be a problem. But we're human and our items are handmade. Every once in a while, a stinker of a snap or an off-kilter seam slips through.
No matter what the problem is, if you're not happy, we're not happy. It's that simple.
And so, our bonnets are totally guaranteed against manufacturing defects, for LIFE. Shrinkage, wash fading, and color-bleeding when exposed to pool chemicals are not considered manufacturer defects.
If you have a problem, email us and we'll work with you to make it right. Take a moment, please, to read our returns & exchanges page as they're explained in more detail there.
Warranty coverage extends even to people you pass the bonnet on to. They're guaranteed, forever. Once we see the defect, we will repair or replace your hat at our discretion.
Of course, we can't really help if your dog chews up your hat or if you accidentally put it in the blender.
Please note that because of variability of washing methods, washing machines, water temperatures, previous chemical exposures (i.e., sunscreen) and detergents, we do not guarantee that your 100% cotton bonnet will not shrink or fade or bleed in the wash.
But if it's something we didn't do quite right, we'll MAKE it right.
We're proud of our products and we stand behind them. 100%.